Terms & Policies

Quality Assured, Satisfaction Guaranteed

For Emergency Support call 855-644-8523 ext. 1

To provide a safe, reliable hosting environment for our shared hosting customers, all GoWest Hosting account holders must agree to and abide by these terms and conditions. Report a violation

Terms & Conditions

General Usage / Prohibited Content

Services provided by GoWest Hosting and its affiliates may only be used for lawful purposes, to provide general-audience (non-adult) content. 

Transmission, storage or displaying any information, data or other material in violation of any United States Federal, State, County or City law is strictly prohibited.

This includes, but is not limited to: 

  • Copyrighted materials, MP3 files, or software 
  • Hacking-related sites or software 
  • Sites supporting or related to UCE/spam 
  • Excessive file distribution / site mirroring 
  • Fraudulent ecommerce or financial transactions 
  • Pornography or other adult related material 
  • Sexually related materials, products or services 
  • Links to any above materials

Unsolicited Email

GoWest Hosting maintains a zero-tolerance policy for spam or other unsolicited email sent from our mail servers. Unsolicited email is the sending of email without prior consent or permission from the recipient. This includes but is not limited to: 

  • Using fictitious 'from' email addresses 
  • Broadcasting to unsolicited groups or mailing lists 
  • Email messages referencing sites hosted on our servers 
  • Usage of purchased email address databases 
  • Opt-out email distribution

Opt-out email implies that the user has the option to 'unsubscribe' but did not intentionally subscribe to the list. This is strictly forbidden and will be seen as an intentional violation of this policy, subject to all applicable fines and account termination.

In addition, any true and valid opt-in mailing list (where the user has intentionally and individually requested receipt of email from a specific sender) must also contain a link or other visible method for removal of the recipient address from any and all future email distribution from the sender, or affiliates of the sender.

GoWest Hosting reserves the right to impose fees up to $1000 for each violation of this policy.

Copyright Violations

All GoWest Hosting customers are required to respect the legal protection provided by copyright and license to all files and data. If you believe that any copyrighted materials have been copied, adapted, reproduced, or exhibited in a way that constitutes copyright infringement, please provide written notice, in accordance with the requirements of the Digital Millenium Copyright Act.

Excessive Resource Usage

Dynamic scripts and applications may require excessive usage of system resources and/or bandwidth, negatively affecting service and performance of other hosted sites. The account holder assumes full responsibility for all scripts and other content, regardless of original source or author. GoWest Hosting will attempt to provide reasonable warning and assistance where available, however, any resource-draining scripts or other sources of excessive use are subject to immediate suspension and/or termination without prior notice, pending resolution or removal of the offending script.

Financial Transactions

GoWest Hosting actively supports and encourages the online exchange of goods, services and currency (e-commerce). However, all financial transactions and other exchanges taking place via hosted websites, as well as any related guarantees, warranties, representations, terms and delivery of said transactions or their intended products, are solely a function of the customer's online activity and in no way associated with GoWest Hosting or its affiliates. As the network provider, GoWest Hosting makes no claim regarding qualifications or results in respect to any third-party purchasers or recipients of goods or services provided by our hosting customers.

Payment of Accounts

All hosting fees and fees for related services are due in advance, either yearly or quarterly as specified upon creation of the account. Overdue or unpaid accounts are subject to immediate suspension and/or termination at the discretion of GoWest Hosting.

Cancellation of Service

Sites containing any prohibited materials or fraudulent content, generating non-compliant email, causing excessive usage of system resources or found to be in violation of any terms described above, may be canceled immediately without warning and will not be eligible for any refund. GoWest Hosting reserves the right to determine what constitutes a violation of this policy. In the case of copyright infringement or other unlawful activity, suspected materials and content may be submitted to law enforcement or other regulatory agencies as applicable.

GoWest Hosting is in no way liable for any loss of business income, or perceived income as a result of the customer failing to pay balances due. In the case of active accounts, all services will cease until such time as payments are rendered in full.

Disputes or Clarification of Terms

GoWest Hosting reserves the right to determine and/or change the limits and scope of any terms or policies specified herein. For further explanation or clarification of terms, call 855-644-8523.

Customer safety and reliable service are of primary importance. If you believe these terms are being violated by any customer or content hosted on our servers, please contact us immediately.

Payment Options

Easy, flexible payment options

Our convenient online billing portal allows for direct management of subscription options, payment information and billing contact details. Subscriptions may be paid monthly or annually. Payments are accepted by check, credit card, PayPal or wire transfer (additional charges may apply).

For billing questions or concerns, please contact our sales team.

Privacy Policy

Your privacy is our priority

Customer account details, usage statistics, logs, payment data and other sensitive information is never shared or sold to any individual, agency or organization (with the exception of reporting any illegal use of our services, as required by law).

See our complete GoWest Hosting privacy policy for detailed information.


For Emergency Support call 1-855-644-8523 ext. 1

Questions or Concerns? Contact us for answers.

Power Redundancy Assurance

The building we occupy in downtown Denver, Colorado has power feeds from multiple substations. Electrical service is connected to our Mitsubishi 375KVA UPS, which delivers conditioned power to the data center. In the event of a utility power failure, our diesel generator will immediate start up and begin carrying the entire data center load. Building life safety systems are backed up by two separate generators. Power to all servers is also generator backed.

Climate Control

Cooling and humidity is controlled by 7 air handling units featuring N+1 redundancy. The HVAC units keep the operating environment in the data center at 70 degrees within 45% humidity with variation of no more than 4 degrees to temperature and 4% humidity. To ensure that optimal cooling and air circulation is available at all times, air flow studies are conducted and an analysis with infrared heat sensing cameras is performed on a regular basis. We also have local and remote environmental monitoring systems in place. For additional redundancy, CRAC units connected to diverse heat rejection sources and mechanisms.

PCI Compliance for Secure Transactions

From server-side access to E-commerce payment security, the safety of your website and its visitors is our top concern. All of our servers are engineered for complete PCI compliance, and we offer free SSL installation and PCI compliance tuning for your website.

On-Site Security

Our data center facility is located in a building that has 24×7 on site security. After business hours, all individuals entering or exiting the building are required to present building credentials and sign in with onsite security staff. Upon doing so, they are only granted elevator access to the floor they need access to. Additionally, we have our own security system which consists of access control systems within our office suite and remotely monitored video surveillance.

Backups for Peace of Mind

We believe in playing it safe. Your best interest is our number one priority! Paired RAID hard drives and incremental backups (up to 10 copies) ensure the safety of your files and data at all times. All of our core equipment is configured for maximum redundancy and ultimate peace of mind for you and your customers. Database or file backups may be restored upon request, with a range of restore points available in most instances.

Money Back Guarantee

Quality Assured, Satisfaction Guaranteed

Every GoWest account includes a no-hassle money back guarantee. If the project falls through, the client cancels, or you just aren't completely satisfied with our service, simply contact us within 30 days of signup, and we'll refund every penny.

For Billing Questions call 1-855-644-8523
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