GoWest Hosting Safety & Security

Your Security is Our Top Priority

For Emergency Support call 1-855-644-8523 ext. 1

Questions or Concerns? Contact us anytime for answers or advice.

Power Redundancy Assurance

The building we occupy in downtown Denver, Colorado has power feeds from multiple substations. Electrical service is connected to our Mitsubishi 375KVA UPS, which delivers conditioned power to the data center. In the event of a utility power failure, our diesel generator will immediate start up and begin carrying the entire data center load. Building life safety systems are backed up by two separate generators. Power to all servers is also generator backed.

Climate Control

Cooling and humidity is controlled by 7 air handling units featuring N+1 redundancy. The HVAC units keep the operating environment in the data center at 70 degrees within 45% humidity with variation of no more than 4 degrees to temperature and 4% humidity. To ensure that optimal cooling and air circulation is available at all times, air flow studies are conducted and an analysis with infrared heat sensing cameras is performed on a regular basis. We also have local and remote environmental monitoring systems in place. For additional redundancy, CRAC units connected to diverse heat rejection sources and mechanisms.

PCI Compliance for Secure Transactions

From server-side access to E-commerce payment security, the safety of your website and its visitors is our top concern. All of our servers are engineered for complete PCI compliance, and we offer free SSL installation and PCI compliance tuning for your website.

On-Site Security

Our data center facility is located in a building that has 24×7 on site security. After business hours, all individuals entering or exiting the building are required to present building credentials and sign in with onsite security staff. Upon doing so, they are only granted elevator access to the floor they need access to. Additionally, we have our own security system which consists of access control systems within our office suite and remotely monitored video surveillance.

Backups for Peace of Mind

We believe in playing it safe. Your best interest is our number one priority! Paired RAID hard drives and incremental backups (up to 10 copies) ensure the safety of your files and data at all times. All of our core equipment is configured for maximum redundancy and ultimate peace of mind for you and your customers. Database or file backups may be restored upon request, with a range of restore points available in most instances.