Customer Service & Support
Your Support and Satisfaction are Our Top Priority
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Urgent / Emergency Support
Our Denver datacenter is staffed at all times by real humans with access to every aspect of your hosting environment. Live monitors run constantly on every server, alerting our on-site staff to any hangups as soon as they begin. To report an outage on your site, or any GoWest Hosting site, call 1-855-644-8523, extension 1 for "hosting support", or simply open a support ticket for fastest response. Our helpdesk is monitored around the clock with instant alerts the moment a ticket is submitted.
Browse our how-to library for fast, free explanations, anytime. For quick, easy email account setup, control panel access, domain name or database installation instructions, see our extensive customer support tutorials.
Get started today with our simple customer sign up form. We'll contact you via phone or email to verify your account information, and get you up and running with your own secure cPanel or Website Panel control suite right away.
Submit a request for SSL installation, database or ColdFusion DSN creation, additional domains or resources, or other adjustments to your account at any time. We want your hosting environment to be as perfect as possible - don't hesitate to ask!
Programming / Design Assistance
Custom programming from GoWest Web is always available to our hosting customers, at special package rates. We specialize in rapid application development, database setup and customization and ColdFusion Content Management solutions, as well as custom website design, graphic design, logo design and more. Our friendly, experienced developers are always ready to help you make that project just perfect.